COVID-19 FAQ
Important knowledge concerning COVID-19
During this time, we understand that you might have many questions about how Coronavirus might impact you when you buy products online. We 're here to help you answer any looming health questions and buy our products!
Am I at risk for COVID-19 from a package or products bought?
According to the CDC, “in general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”
In addition, the WHO's website states, “the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.”
You can rest assured that the packages you receive from MyPleasure are safe from COVID-19!
What effect does this have on my order?
Orders typically take up to 1 business day. Our team continues to works diligently to provide great customer service while making every effort to stay within normal delivery times. As we continue to work with our dedicated shipping department and fulfillment centers, please be aware orders may encounter delays in processing times and/or transit delays with our carriers.
Should I clean my purchased MyPleasure product(s) before use?
Absolutely!-YES! We recommend washing your product ALWAYS before and after each use. Germs, dust, and dirt are often likely to adhere to the surface of most items, and they need to be washed. Your product needs to be cleaned after each use. There is a high change in organic fluids collecting on the product from use. This fluid can harbor bacteria that love dark places where you might normally store your products when done. After use, washing products prevent these bacteria from building up.
Don't forget to wash your hands before and after use of this product.
How do you recommend I clean my products?
Mild unscented hand soap or dish soap is acceptable. Scented soaps tend to interfere with your body's ph, making you more susceptible to infection. If you are unsure whether the soap you have at home is acceptable, we urge you to shop our specially made toy cleaners for use close to your intimate area.
*Always follow the directions included in the package of the product, and consult a physician or professional health care provider if you are unsure about the use of any adult novelty toy.