Customer Service Frequently Asked Questions
Q: Shipping: When will my order arrive?
A: Delivery times depend on your location. We will do our best to fulfill your order the same day as long as it reaches the cut-off time of 2 PM PST. Keep in mind that weekends and holidays are not considered business days by MyPleasure, or our Distributors. Delivery is based on the shipping method you have chosen. Tracking will be provided to check your delivery date.
Q: Do we ship discreetly?
A: Yes, all orders are shipped in a plain envelope or box with only a return address and no company name.
Q: How much is shipping?
A: Standard shipping is free for orders $69 and up (before tax and after the coupon code is applied) otherwise the shipping starts at a low $4.95. If you need your order faster, you will be provided with other options you can choose from. The cost of faster shipping will be determined based on shipping method chosen.
Q: How do you ship?
A: USPS is our preferred shipping method. Once the order is processed an email notification will be sent to you. Tracking will be provided once the order has been shipped.
Q: Can I cancel my order or make a change of address?
A: In most instances, your order is processed and shipped the same day so you get items quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded minus the shipping. A new order must be created if you still want the order.
Q: What is your return policy?
A: Because of the nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health & safety of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. You may find out more about our returns under our return policy.
Q: What if an item is defective?
A: In the event you received a defective item, please contact us within 72 hours of receipt. If possible include a photo or video of the defect a description and we’ll take care of the rest. You may also contact the manufacture if it's out side out our returns policy period.